23/05/2013

We encourage customers to select a day that is suitable for them for delivery. This is selected during the checkout stage.

Delivery is free to UK Mainland for orders over £100 (excl. VAT).

We deliver within the United Kingdom only. VAT is applicable at the current prevailing rate. Website prices are exclusive of VAT unless shown otherwise.

Deliveries are made between the hours of 8am - 6pm on the day of your preferred delivery date.

Unwanted Returns
Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply:

• Goods must be returned within 7 days of receipt of the goods.

• We must be contacted before any return is made to obtain the necessary returns reference.

• All items should be returned unused in their original packaging and in a saleable condition to obtain a full refund. We reserve the right to charge for restocking/repackaging where applicable.

• Carriage charges for unwanted returns will be at your expense.

• Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.

• Your return should be accompanied by a proof of purchase, your name, address and phone number, account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.

• If you cancel an order that has not been despatched a full refund will be issued.

• Cancelled orders that have left our distribution centre may be subject to a carriage charge.

Damaged Goods
In the event that you recieve a parcel from us that contains damaged goods, you should notify us within 7 days to arrange for collection and replacement. If any damaged items have been used they will be deemed acceptable by you and will not be considered for replacement.