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Why Our Customers Love Us

As a provider of storage solutions for almost 40 years, at Shelfstore we have always focused on customer service believing that every one of our customers should experience exemplary service from the very first time they interact with us via our website.

Over the years we have made sure that the whole process of identifying, designing and ordering the elements you need to create the perfect storage system for your needs is as easy and as straightforward as possible. Our free online design wizard allows you select the heights and depths of the uprights you require, and the widths and depths of the shelves you need in order to make the most of your available space.

We are very proud to say that over half of our customers return to Shelfstore to purchase again to add to their existing system – whether that means extending the system they already have (which is very easy to do) or whether it means building a new system for elsewhere in the house. And there are some who are happy to tell us about their experiences, which of course we are very grateful for as it allows us to continuously improve our service.

We would therefore like to share some of the feedback we have received highlighting the reasons our customers have given:

Product Quality

‘An outstanding product. Looks great and fits perfectly.’

‘Fabulous! Lovely good quality furniture.’

‘Shelves are really great quality and easy to put up. You get what you pay for and these will last a long time.’

Flexible System

‘System flexibility is excellent and as furniture it enhances the room.’

‘Great selection of shelf sizes and depths to fit any wall space.’

‘I recently added some more shelves to my study, which I originally equipped with desks and cupboards from Shelfstore 8 years ago. Being able to add to and modify the configuration is really useful and you can get the layout to suit your needs.’

Online Design

‘Planning the layout was straightforward and ordering online simple.’

‘Great easy to use on-line planning. Very easy to order.’

‘Great system. An easy to use and accurate online design tool and prompt delivery of an excellent product.’

Easy To Assemble

‘Easy and quick to assemble.’

‘Great shelving – easy to assemble and dis-assemble (great if you’re moving house) practical and looks good.’

‘The unit was very straightforward to assemble and the finished item looks brilliant. I was so impressed with my first order, that I then ordered a second unit.’

Prompt Delivery

‘I was very impressed how the product was packaged and also the very quick delivery.’

‘Great product, easy to assemble, looks good and arrived very quickly as promised. A friend of mine has already ordered some shelving having seen mine.’

‘Fast delivery. Very well packed.’

Customer Service

‘The quality is excellent, the assembly instructional videos are very easy to follow and, above all, the customer service from Tony and his colleagues is superb.’

‘From my first order a while back right up to the latest delivered last week, Shelfstore has provided splendid products and excellent customer service. Help with any aspects of design and build is second to none and the online videos are indispensable.’

‘As always, the service from Shelfstore is excellent. I made a mistake in part of my order; they rang to check rather than sending it off. When the carrier got mixed up with the delivery they were on the phone in minutes to check that all was O.K. Very impressive!’

A sincere and warm thanks to everyone that’s purchased a Shelfstore product and given feedback about their Shelfstore experience. We’re very grateful for your time as well as your kind words. To see more in depth reviews check out the Customer Testimonials page.

If you’re looking to give feedback about your Shelfstore experiences, then don’t hesitate to email us at feedback@shelfstore.co.uk.

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